Heracleum III The Big O Chandelier

We want you to find the perfect light fixture on your first try, so you don't have to deal with exchange or return. Please read the following details thoroughly before purchasing.

• Product Specification - Quite Important!

Different lamps have different audiences, some of us just want style, they don't care if the lampshade is made of glass or acrylic, so you need to carefully review all the parameters before you buy the lamp, including but not limited to the material of each part of the lamp, the finish treatment, the shape of the light bulb and the wattage, etc. We put all these product parameters on the detail page, if you want to know any more detailed parameters, please contact us by email, usually we will reply you within 8 hours.

We guarantee that the style of the lamp you get is exactly the same as the picture, if you receive a different picture from the corresponding picture of the sku, please take a picture of the different style and send it to us by email. We will offer a full refund or free re-ship until you're satisfied. 

• About the Size

Due to manual measurement, please allow for a difference of 0.3 to 0.8 inches, for some large lamps, it may be up to 2 inches. If the actual size varies significantly from the listed size, please contact us to get help.

• About the Production & Long Shipping Time

We offer high-end replicas, but we change some detail parts to avoid infringement. We would clearly show the details of every product. The vast majority of our products are handmade, each fixture will have minor differences that in no way affect the use or overall appearance. The production cycle is about 10-20 days, which is brought by our 15 years of accumulation, we are proud of this handmade speed, most of the handmade products on the market are made in more than 30 days.

• About Tax & Duties

All taxes & Duties are included in our prices except the following situation:

(A). Please choose standard shipping for the following countries, or the customs may impose expensive import duties, we won't be responsible for this part: United Kingdom, Belgium, Poland, Spain, Germany, Austria, Sweden, Hungary.

(B). For non-US packages, you may be charged customs duty, for which we are usually willing to cover 10-30% customs duty. Learn more on <Shipping Policy>.

Your Right And Interests Will Be Guaranteed To The Greatest Extent By Completing The Following Two Things.

Record The Whole Process Of Opening The Package By Video and Keep It At Least One Month.

Keep Your Purchase Receipt At Least One Year! 

• What does set of 2 mean?

It means you will be buying two identical lights at once. If it's set of 5 that means there are 5 identical lights and so on.

• Which Plug Should I Choose?

Please check out this post and it will show you clearly<How to Choose Correct Plug Standard?>

• I'm Worried the Bulb is too Dim.

Please note the wattage of the bulb you need in your order and we will replace it for free. For further assistance please visit this post to choose the correct wattage: <How to Pick the Best Light Source For Your Lamp?>

• What Dimming Options You Offer?

We offer 0-10V dimming, TRIAC dimming, DALI dimming and basic remote dual brightness dimming. Before you contact us please note that the content in the "Dimmable" column is "Customized".

• In order to help you understand our return policy completely and clearly, our <Return and Exchange Policy> are listed below.

• Purchasing our product means you have read and agree to the <Return & Exchange Policy>.

Cancellations.

You can cancel an order within a 48 hour window of order placement, unless it is a custom item or special order processing fees may apply. If your order has already shipped (even if under 48 hours window), it cannot be canceled, and will be treated as a return. To request an order cancellation, please contact our team and be sure to include your name, address, Lunr Lighting order number, items to be cancelled, and the reason for your cancellation. You will receive an email detailing your cancellation request, followed by another email detailing if the cancellation request was successful. Changes to lead time and backorder dates shall not constitute grounds to cancel an order.

Please be aware that if your order is already in route from its original location, it cannot be rerouted, redirected, or cancelled. Should you wish to return the item, please log-in to your account to initiate a return.

Note: Do not refuse delivery of non-damaged goods as this will result in a restocking fee. Additionally, delivery refusal may also result in the loss of your product and may negate the possibility of a refund. You may also be charged for round trip shipping costs.

If you wish to delete your order after more than 48 hours for some objective reasons such as a change in design, you will need to pay a 5%-20% processing fee. The specific rates are as follows:

1. Orders are non-customized products. A 5% of the order amount processing fee or basic handling fee is charged. America Express is 4.3% and the others is 3.4%.

2. Orders are customized products with simple modifications. A 15% of the order amount processing fee is charged.

3. Orders are fully customized products. A 35% of the order amount processing fee is charged.

Not Eligible for Return/Cancellation

1. Floor models or Final sales
2. Stone products
3. Animal feather products
4. Large orders (single fixtures over $3,000, orders totaling over $3,000 on multiple quantities of the same fixture)
5. Any product that has been modified, installed, or used in any way (including cut, clipped or stripped wires)
6. Items not in resalable condition or items missing the original packaging
7. Items not purchased from Lunr Lighting
8. Items not purchased by the original customer (we require the original purchase receipt)

The following four scenarios will initiate the return or exchange process:

1. Quality issues arise during warranty, limited to the following two scenarios: (1). The electrical performance of your product is damaged and it is not functioning properly; (2). Rust spots have appeared on the surface coating of the light fixture.
   
2. We send the wrong product to you.
   
3. Damaged/Missing due to shipping.
   
4. For uninstalled products, dissatisfaction within 30 days of receiving the product.

For case No.1 please kindly to do as following:

• Check the product is under the warranty.
• Take a clearly video or picture about the problem.
• Send the order confirmation email, video of product issues and short fact sheet to info@lunrlighting.com.
• We will issue replacement parts, provide a new replacement lighting fixture, or offer a partial refund based on the evaluation results.

For case No.2 please kindly to do as following:

• Send the following materials to info@lunrlighting.com.

1. Unboxing video
2. Order confirmation email
3. Repackaged video

• You need to show in the repackaged video that all the accessories are in place and the packaging is undamaged. We will send you a return label after completing the evaluation.
• The time it takes for the money to arrive your account depends on the credit card or e-banks company's work progress. Typically within 1-7 days.

For case No.3 please kindly to do as following:

• Send the unboxing video and purchase receipt to info@lunrlighting.com.
• We will recheck your address and send you a new product immediately when we finsh the assessment.

For case No.4 please kindly to do as following:

• You need to return the item to its original packaging, pack it securely, and record the entire process on video. All return are subject to a 15% restocking fee and return shipping.
• Send the following materials to the email for review: (1). Unboxing video; (2). Repackaging video.
• If there is no warehouse in your country, you will need to return them to the factory.

Return Location

• For returns within the contiguous 48 states of the United States, you must send the items back to our warehouse located in Portland, Oregon or Houston, Texas. We only accept packages shipped via FedEx, UPS, DHL, TNT, DPD. If you need us to provide a return label, please let us know. You will receive an email detailing the associated costs, and once confirmed, we will send the return label to you. The fee will be deducted from your order amount.
• For returns outside contiguous 48 states of the United States, you can choose to ship them back to the factory or to our partnered return acceptance points. You will need to confirm the specific return location with the customer support team. If there is no warehouse in your country, you will need to return them to the factory.