Return & Exchange Policy

  • In order to help you understand our return policy completely and clearly, our <Return and Exchange Policy> are listed below.

  • Purchasing our product means you have read and agree to the <Return & Exchange Policy>.

 

 

Basically, returns occur in five ways:

  1. Your product appears quality issues during warranty, including but not limited to rusting of plating layer or lacquer layer/ driver damage/ the connection is loose or damaged/ deformation etc.
  2. You do not like the product and within 30 days after receiving the goods.
  3. It is different from the item's description when you received the package.
  4. Your package was stolen.
  5. Damaged/Missing due to shipping.


    For case No.1 please kindly to do as following:

    • Check the product is under the warranty.
    • Take a clearly video or picture about the problem.
    • Send the purchase receipt*, unboxing video*, video or photos of product issues and short fact sheet to info@lunrlighting.com. 
    • We confirm the request within 24 hours, recheck your address and send you a new product for free. 


    If you want to initiate refund only, please kindly to do as following:
    • After we confirm the refund request, please pack up the product, take a packing video*, get the delivery receipt* and send these two items to info@lunrlighting.com, we will initiate the full refund to your original account immediately when we assess your video and receipt as hoped. The time it takes for the money to arrive your account depends on the credit card or e-banks company's work progress. 


    For case No.2 please kindly to do as following:

    • Check whether the product is less than 30 days after receipt.
    • Take a video of packing that should include whole packing process clearly and competely. Note that original packaging is required.
    • Send the following materials to info@lunrlighting.com.

              1. packing video*

              2. unboxing video*

              3. purchase receipt*

    • We will initiate the refund to your original account immediately when we assess your material as hoped. You will need to pay for shipping and ship it to the supplier's factory. If you wish to return to a local warehouse (if available), you will need to pay for shipping and a 20% re-stocking fee.
    • The time it takes for the money to arrive your account depends on the credit card or e-banks company's work progress. Typically within 1-7 days.

     

    For case No.3 please kindly to do as following:

    • Send the unboxing video* and purchase receipt* to info@lunrlighting.com.
    • We will recheck your address and send you a new product immediately when we finsh the assessment.

     

    For case No.4 please kindly to do as following:

    • Note: It would be considered the product has been delivered when courier put your product on your doorstep. We call it delivered*.
    • Based on the condition, please provide your order number and after confirmed we will resend your product. Note that you need to pay for the shipping.

     

    For case No.5 please kindly to do as following:

    • Before delivered*, all of issues due to shipping will be taken care by us.
    • For the damaged issues please send the unboxing video and purchase receipt to us within 30 days after delivered. We will resend your product for free when we finish assessment.
    • If your product missing, contact us to get help. 
    • We will no longer accept the complaint if more than 30 days after the order delivered.

     

     

     

    Glossary：Please understand exactly meaning of following words.  


    Packing Video：The video you pack the product by you or others, first please show every side of product in the video, then put it in box and pretect the product well, it should be reflected in video. Some of conditions we need orginal packaging, please pay attention to the instrustion E-mail that we send you.
    Unboxing Video: The most important thing in the deal, you need to take the full video of unboxing process, which should be clearly and completely. Include the six sides of box, no sign of it being opened, and you cut the box carefully, take out the product, everyside of it can be seen in video.
    Purchase Receipt: Also important thing in the deal. We will send you a receipt/invoice to you with your product, keep it nice and it will be used as proof of purchase of our product. You will need it when you got a quality issues or anything else.
    Delivery Receipt: You will get a receipt from courier when you send a package to our specified address, which is your delivery receipt and it is a proof you have been send the package. Keep it nice and you will use it in reimbursement from us.
    Delivered: Mostly courier will let you get the product on-the-spot, we call that delivered. Note that in a few cases, courier will put your product on your doorstep, it will also be considered has been delivered