FAQ

Lunrlighting.com adopt 128 bit SSl encryption technology and is certisfiled level 1 PCL DSS compliant. If you have no idea about this, it is the same level of encryption used by large e-banks like PayPal to keep your infomation secure.

• Visa
• MasterCard
• American Express
• Discover
• Diners Club
• PayPal
• Amazon Pay
• Google Pay
• UnionPay
• ShopPay
• ELO
• JCB

Sure, you got 12 hours to cancel or change the order for free. From the moment you place the order to the moment your cancellation or change request E-mail reached us.

If more than 12 hours, a cancellation or change fee might be required, depending on if we have finished your goods or it has been shipped.

7-20 business days, return to original payment account.

It depend on your payment service provider. But if something go wrong, we would like to help you communicate with your payment service provider.

Website will automatically converts the currency to your local currency!

Your credit card or E-banks organizations will convert any order from US Dollars to your local currency when you make a payment.

No. We are a factory and have no any distributor or offline store, every item is sold directly to you from the factory, with no middlemen making the difference.

Ground/Sea Shipping

• 48 states of the continental United States: 21 - 35 Days
• Canada: 21 - 35 Days
• Europe: 21 - 35 Days
• Australia: 21 - 35 Days
• New Zealand: 21 - 35 Days
• Saudi Arabia: 21 - 35 Days
• United Arab Emirates: 21 - 35 Days
• Brazil: 35 - 42 Days
• South Africa: 35 - 42 Days

Air Shipping

• 48 states of the continental United States: 7 - 14 Days
• Canada: 7 - 14 Days
• Europe: 7 - 14 Days
• Australia: 7 - 14 Days
• New Zealand: 7 - 14 Days
• Saudi Arabia: 7 - 14 Days
• United Arab Emirates: 7 - 14 Days

For some items that are smaller in size and weight, they usually arrive faster.

We cannot ship to P.P. boxes or military APOs.

For more other areas, please contact us to confirm the shipping costs.

Sure, you got 24 hours to change address for free.

After that, you may need to pay extra fees according to how much the logistics company charges us. We will show you logistics company invoice in E-mail if the fees is required.

Port of Rotterdam (NLRTM), Netherland

Shanghai Port (CNSGH), China

Shenzhen Port (CNSHE), China

Port of Gothenburg (SEGOT), Sweden

There is only one situition we do not responsible:

The courier confirm from you to delivery the package, when the courier arrived your doorstep but you do not answer, the courier will put the package on your doorstep and take a photo. Then if you find your package was stolen, we can re-shipment your goods, but you need to pay the shipping costs.

Any other stiuition for stolen we will take full responsibility.

It is alright, just send your unboxing video to us in E-mail, attached to your receipt picture. We will re-shippment your package after confirmation for free.

Please take a photo or video and send it to us in E-mail. We will take care of everything after confirmation.

1. Check your warranty.
2. Take a video or picture about the quality problem.
3. Send the following three things to us:

• Full unboxing video
• Video or picture about the quality problem
• Receipt

We will re-shippment your goods after confirmation.

Dear, you have 30-day to decide if keep the products or not. When you initiate a return request, by E-mail only, we need the product to be in the same condition as when you receive it, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Note that you need to pay for shipping costs in this condition.

We are very sorry you are not satisfied with our product. You can send the detail to our E-mail, we will assess the situation and make a return/ exchange/ refund/ repair/ compensatory.

Absolutely yes! For LED Bulbs fixtures we offer all bulbs you need and at least one bulb additionally.

We offer free extension/ shortening of cords service on most products, please contact us by email.